Feedback From Colleagues

Most feedback is found in our internal employee portal, and is visible to managers.



"Saying that Lester is a big help to the whole CRM team is an understatement. As a manager that have to monitor my team's cases bucket and aging cases, I can honestly admit that he takes a big chunk off my load. He is also one of the biggest factors of the CRM team's overall performance in case SLTs. He is proactive in helping out others even not within his team and is very accommodating.

Anyone can have a highly technical skills, but sometimes being excellent in a technical aspect does not have a welcoming response. Lester's strength is he is too “techy”, but his more admirable strength is his ability to share that “techy” knowledge and share it to others that they will easily absorb. If a rep is given a "Lester Buff" we are sure that at least 5 cases will be resolved in the next 2 days. Lester does not just tell us what to do in order to resolve our cases, but he also explains it in the same level based on the capacity of the rep's understanding. He teaches us things in the way that we could easily understand and learn from, not just giving us instructions or what to do.

I do not interact with him in a daily basis nor monitor him so I have not seen anything that can be suggested for him to improve.

It would not be surprising if will be a lead soon."

-- Manager, Customer Support



"Lester is super helpful. He doesn't wait for someone to ask him, instead he initiates when he knows his help is needed. He pushes and go the extra mile just to extend his help. He knows what he was doing and has a very broad knowledge in Netsuite. His kind of colleague is truly a one of a kind."

-- Support Rep



 "Lester is really knowledgeable and reliable with regards to the different functionalities of the system. He is quick in understanding the issue/concern of the customer and able to provide/suggest the accurate solution/troubleshooting. He was able to help me understand the different concern of the customers and guide me on how to deal with it. I have learned a lot from him while we are troubleshooting and he was able to answer all my questions/clarifications."

-- Support Rep



"Lester helped me in one of my cases. It's about Saved Search and it necessitates the use of a formula. He was always willing to lend a hand. We were on call for about four hours simply to get the customer's desired saved search. He is eary to work with which makes me to discuss more about the customer's concerns further."

-- Support Rep



"Lester is a great teammate, he's reliable, knows the product well and is also very competitive."

-- Support Rep



"Kuya Lester is a one of a kind. He helped me to resolved some of my cases that are really challenging for me. He gave me some of his insight how we will resolved the challenging concern of the user. More than that I've learned how to go to the main concern of the client by observing him how to do a test. More than resolving my cases he taught me how to be more specific or asking probing questions to the client when I am in call to them."

-- Support Rep

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