Feedback From Customers

I have received a lot of positive feedback from customers over the years. I have received negative feedback as well, but the positive ones outweigh and definitely outnumber the negative ones. Here are a few of my favorite comments (names and companies withheld):

After being handed off throughout multiple staff and presumably, multiple teams, I was able to get Lester as my main helper. I asked Lester for a real thorough, comprehensive discussion, including helping me get an intuitive sense of how accounts and roles functioned. He did this, but he did it with the precise amount of care and depth that I needed to get through this latest technical challenge. I need intuitive understanding in order to be effective, and Lester understood that. Lester, so far is the only truly useful tech I've dealt with from your organization, so far. This is due to his thoroughness, knowledge of the platform, and eagerness to actually help. Lester is a superior technologist with excellent customer service skills, and the innate qualities needed to help your customers (and their technical help, like myself) navigate through many of the complexities your NetSuite product presents its customers with. Management: Look up 'Prices Law'. Lester is 5 stars. Lester is 'the square root'. Remember that at promotion time. Thank you kindly, President	President
I must compliment Lester Agustin, he is the best NetSuite support member I have dealt with. He stuck with this tricky problem till a solution was provided and he taught me a lot along the way.	CEO
Fast and just what I needed. I appreciate being able to get a quick answer by email instead of having to get on a phone call and screen share.	Director of Application
I was very impressed. I consider myself quite good at debugging Netsuite issue and I'm not sure I would have found the root cause to this one. Thanks again Lester.	NetSuite Developer
Lester did provide amazing support and went the extra mile and helped me with a lot of helpful tips and tricks
Lester has been very helpful throughout this case resolution. Thank you Lester.
Lester is a genius! Thanks!	Sr. Business Systems Analyst II & NetSuite Administrator
Lester is very helpful. Provide timely updates. Keep up the great work.
Lester provides amazing support, and did the extra mile with providing very helpful tips and tricks
Lester was a pleasure to work with: patient and very professional!	Payroll & Benefits Administrator
Lester was amazingly patient and helpful. We solved multiple problems together. High praise for Lester!
Lester was fantastic - he essentially figured out the issue and sent me the solution before our zoom call and then we just confirmed it worked and we were done. Huge help!!	Controller
Lester was flexible with his schedule and allowed time for the user to join and replicate the problem. Great experience and good overall customer support!
Lester was the best support rep I've worked with yet. He was to the point, clearly audible, and considerate to my questions. I wish I had him every time!	Sales and Marketing
Lester was the best support specialist we have worked with so far! Very knowledgeable and helpful!
Lester was very helpful and understood exactly what I was trying to do. After a quick test on his end he explained the NetSuite standard behavior that does not behave as I thought it did. He also provided some insight into a different way to publish the information I was trying to set on the dashboard.	Sales Operations Manager
Lester was very helpful. He was very patient with the multiple times that I had to reschedule given issues on my end. Please thank Lester for his professionalism and patience with me. Thank you, Trevor Weidemann JLab Audio Customer Support Manager
Support responded surprisingly quickly despite the system-wide issues NetSuite was dealing with. It's always a bit of a hassle to open a ticket (selections are not intuitive); however, provided solution fro the tech was spot-on. Thanks
Thankful Lester was able to help resolve why Contacts with Customer Category selected were missing from the saved search LGE Contact List Saved Search Defines who belongs in the Group. We created two additional reports so we know which Customer is missing an email address and which is saying Soft Out Out.
This was the most successful support case we have had. We have an urgent time sensitive issue and the Netsuite team mobilized knowledgeable team members and we were able to resolve the issue within hours. Thank you!	Payroll Contact, Financial Controller
Solution was spot on. Business was down. One area of improvement that caused a delay: The solution required updating a field on the User Role. The issue that caused a delay: I did not know the user needed to log out of Netsuite and log back in. It was a change at the header level of the User role so I assumed a logout was not necessary. Consequently, in reviewing the solution, end user kept telling me they couldn't see the edit; when I had them log out and log back in, the solution was in effect. This has more to do with my own knowledge but would have been helpful. So glad Netsuite was on this and had us up and running ASAP - THANK YOU!	NetSuite Administrator